Message us on WhatsApp — we'll give you the price per trip and the earliest delivery time.
Choose what you need removed and when — the calculator will show a ballpark sum right away. We'll confirm the floor and elevator in chat, after the photos.
The price depends on dimensions and floor: removing a mattress for recycling from the first floor and from the fifth are different jobs.
The most common case. Heavy, bends, often doesn't fit in the elevator at all. We haul it on a GAZelle; if two can't lift it, we add a crew.
Light — about twenty to thirty kilos, but bulky. Three or four fit in the truck if we're not carrying anything else at the same time.
Small, but you still can't carry it out of an apartment alone. We take from two pieces, often together with a kids' bed.
Here we're talking dozens. Two or three dozen cotton mattresses — that's already a ZIL as backup to the GAZelle plus loaders, so we go in parts or with two trucks at once.
Bought a new one — the old one sits in the hallway. Such orders are usually for one mattress, rarely two, delivery around the city — from 30 minutes.
Left behind after an apartment, an inheritance, or a move to a nursing home. Often broken or moldy — we take those too, just tell the crew separately.
Sometimes it's been lying there for years, damp and moldy. We wrap it in plastic right on site so the smell doesn't spread through the whole truck.
A typical mixed order after a divorce or when vacating an apartment. One GAZelle fits two mattresses and a small sofa — we count it as one trip.
As long as the mattresses fit in the body — about ten — a 1.5-ton GAZelle goes. It'll also take a couple of bags of trash if anything comes to hand.
Book a GAZelle
Two guys will lift and carry the mattress out from any floor if it doesn't fit in the elevator. They work in shoe covers and don't bump anything on the stairs.
With loaders
More than ten mattresses — we count a ZIL run as backup to the GAZelle or split it into two deliveries. For dorms and hostels, this is the main option.
ZIL up to the side
They won't take a whole mattress at the site — the springs have to be separated from the fabric and foam. We discuss the exact cost of that breakdown on WhatsApp: it depends on the quantity and how dirty they are.
Message us
Since the vehicle is going anyway, we'll take the wardrobe, bed, and a couple of rugs. Often cheaper than making two separate trips.
Add to load
We check: are there any slats, cellophane, or marks from legs on the linoleum left? Usually we just sweep the area under the stairs, but if needed, tell us right away.
ClarifyWe choose the vehicle to fit the mattress, not the other way around. Body dimensions and rates are in the table below.
Valid from August 2026 · price per trip within the city
| Equipment | Volume | Payload capacity | Price per trip | Extra hour |
|---|---|---|---|---|
| GAZelle 1.5 t | 12 m³ | up to 1.5 t | 30 000 ₸ | 6 000 ₸ |
| GAZelle 2.5 t | 16 m³ | up to 2.5 t | 35 000 ₸ | 9 000 ₸ |
| Truck 5 t | 25 m³ | up to 5 t | 40 000 ₸ | 12 500 ₸ |
| ZIL dump truck | 7–12 m³ | up to 7 t | 40 000 ₸ | 12 500 ₸ |
| KAMAZ dump truck | 15 m³ | up to 20 t | 55 000 ₸ | 15 000 ₸ |
| Howo dump truck | 25 m³ | up to 40 t | 60 000 ₸ | 15 000 ₸ |
| PUHTO (skip) | 8–10 m³ | up to 7 t | 45 000 ₸ | — |
| Multilift | 20 m³ | up to 12 t | 100 000 ₸ | — |
| Skip | 27 m³ | up to 15 t | 135 000 ₸ | — |
| Max skip | 32 m³ | up to 20 t | 160 000 ₸ | — |
Prices apply within Almaty city limits. Outside the city, mileage is added — we calculate it in chat before dispatch.
Not sure which truck you need? Send a photo — we'll pick one for you.
Message us on WhatsAppA mattress almost always means a couple more bags nearby. We'll tell you what we can pick up along the way.
From message to empty site usually takes one day. Here's how it works.
Submit a removal requestThe mattress, the stairwell landing, approximate dimensions. Sometimes a follow-up call takes just minutes.
About ten mattresses fit in a GAZelle. More — a ZIL as backup. Twenty from a dorm — a crew and two trucks.
In Almaty, delivery from 30 minutes if equipment is available. We call first, then head out.
Elevator or dragging through three flights — doesn't matter, the decision is made on site. We'll pad the elevator if you ask.
Springs, foam, fabric — everything goes its own route. We sweep what's left and close the job.
Typical orders: floor, volume, what it looks like before removal and what's left after.
A mattress to the fourth floor with no elevator is a question of people, not the truck. Meet the crew.
A mattress is the one thing that's hardest to throw out. A sofa you can still saw apart and carry out piece by piece, but a mattress is two meters by one and a half, with springs inside and a weight not everyone can lift alone. And the worst part: you can't put it in the bin by your entrance. It won't fit. And if it does, your neighbors will call the akimat before you do.
Over the years, our trucks have hauled plenty of mattresses — old, new, stained, torn, rolled up, and swollen from moisture. And every other client is surprised: "It's just a mattress, why can't you take it away for free?" You can — if you have a truck, loaders, and an arrangement with the landfill. We have all that, so in our practice mattress disposal isn't about "picked up and tossed," but about proper disassembly, loading, and delivery to the site.
In this article we'll cover what people ask about most on the phone: how to estimate the volume, where the mattress goes after loading, why "just dump it by the bin" is a bad idea, how a spring mattress differs from a spring-free one, and when an order has to be split into two trips. There won't be any tenge figures here — prices are above, in the price list. Here — the logic behind those numbers.
The dispatcher counts not the mattress's area but the space it'll take up in the body. The difference is huge. The same double mattress can lie flat as a slab, or it can stand up so that nothing else fits next to it, and it's not about weight.
Shape decides everything. A mattress lying flat is a slab two by one and a half meters, and you can't bend it or stand it on its edge without risking tearing the cover. Rolled up, it's almost a bale. That's where any estimate starts.
A roll about sixty centimeters in diameter and two meters tall is just ordinary cargo. It fits sideways, stands upright, and there's room between it and the side for boxes. A spring mattress in factory vacuum packaging compresses even tighter.
The thing is, rolling up an old mattress on site almost never works. The springs are tired, the foam has gone soft, the cover holds its shape — bend it and it'll split at the seam. Sometimes you get lucky: a spring-free, thin mattress can be folded in half and strapped. That changes the estimate in our favor.
Volume by dimensions is length times width times height, but with an air allowance. A mattress isn't a brick — it springs and doesn't sit tight against the next one. Add ten to fifteen percent on top — and that's the real space it takes in the truck.
From a photo we figure it like this: we look at the thickness, the type (spring or no springs), whether it's rolled up, and most importantly — how it will be brought down. In the picture you can see whether it's lying on the floor or standing against a wall, and whether there's access to the elevator.
Sometimes a single mattress goes on a whole GAZelle run. Not because it's heavy, but because you can't bend it or stand it up. A double orthopedic one, spread out, with a rigid frame around the perimeter — and that's the whole body.
And that's where the math starts that clients rarely factor in. If you need the truck for other cargo anyway, the mattress goes on a second run. And a second run means another dispatch, another crew, another set of miles.
I remember a case on Satpayev: a woman was moving one mattress out of a three-room apartment, but it was ripped open on the side and stuffed with old linens — the weight tripled, but the size stayed the same. It took three of us to carry it out, down the stairs, because it wouldn't fit in the elevator height-wise.
A dorm, a hostel, a hotel on checkout — here you count by pallets, not pieces. Twelve single mattresses from a hostel in the Almaly district is already a ZIL, and not because of weight, but because nobody's going to roll them up.
We count like this: a stack a meter high. If the mattresses are the same and can be stacked on top of each other, they take up far less space than the same twelve laid out on the floor. We ask ahead of time if there's somewhere to stack them by the entrance.
And here's what matters: if it's a dorm or hostel, the mattresses are almost always old, stained, which means they should go not to a landfill but to mattress recycling. That's in the next section — here we just keep the volume in mind.
One more thing about the season. In winter, a mattress that's been sitting on a balcony absorbs moisture and gets about ten kilos heavier. That doesn't affect volume, but it sure affects loading. In summer, on the other hand, old springs squeak and catch on everything.
A mattress rolled up looks small in a photo, and the client says confidently: "That'll fit in a car." It won't. A roll two meters long won't fit in the trunk or on the roof without risk. It's still a GAZelle, just half empty.
If you're unsure about the volume — send a photo on WhatsApp, we'll figure it out together. It takes a couple of minutes, but the right-sized truck shows up and you don't overpay for an empty bed. Mattress disposal in Almaty starts with exactly this kind of estimate for us, not with a price list.
And lastly: don't understate the volume to get a cheaper price. The truck arrives, the movers see it won't fit, and you'll still have to call a second one. Mattress removal isn't the kind of job where tricks work — it's all visible right there in the truck bed.
The truck is gone — so what happens next? I get asked this less often than "how much will it cost," but the answer explains why mattress disposal isn't the same as hauling it to the dumpster. You can't just toss a mattress in a landfill: it won't burn, it won't rot like food waste, but it takes up space and falls apart into chunks. So it takes a different route — first to a site where it gets dismantled, and only then sorted into fractions.
There's nothing uniform inside a mattress. Springs, foam, felt, fabric, sometimes coconut coir or latex. If you leave it all in one piece, it goes into the general pile and sits there for years. Dismantling isn't a goal in itself — it's a way to put some of the material back into circulation. Springs go separately, get compressed and sold as metal. Foam goes separately — it can be recycled if it's not too dirty. Fabric and filler go separately, usually to burial or incineration. Why? Because once metal is mixed into the general mass, you can't pull it out, and foam mixed with rags is useless to anyone.
The process looks like this: the mattress is laid on a flat surface, the seam is ripped open around the perimeter, and the top layer of fabric is removed. Then the foam is cut and the spring blocks are pulled out. It's dirty, slow work — one mattress takes about twenty to thirty minutes to dismantle, if it's not rolled up. Rolled ones are harder: the springs are compressed, the foam is crushed, and you have to cut more carefully so you don't tear the metal.
Burning it in the yard is a bad idea for two reasons. First: foam and synthetic fabric give off acrid smoke when they burn, and the neighbors will smell it a block away. Second: it's an open fire next to housing, and if someone calls the fire department, it won't be the landfill that gets in trouble — it'll be you. Burying it won't work either: a mattress doesn't decompose, it just sticks out of the ground for years. Plus there's nowhere to dig a pit in a courtyard — this isn't a private house with a garden.
Leaving it by the dumpster is the most common "free" option. People think: I'll put it down neatly, maybe someone will take it. In practice, the mattress sits there for a week, gets soaked by rain, turns into a heavy lump, and then it still gets hauled away — only now for a separate fee and with a lot of hassle. The management company sends a bill, and it ends up costing more than just calling a truck right away.
A regular site won't take a whole mattress. It has to be cut up. Springs — yes, that's metal, they take those. Foam — if it's clean, they might take it as recyclable material, but more often it goes to burial. Fabric and felt — almost always to burial or incineration. Coconut coir and latex — a separate story; few places recycle them, usually burial too.
There's a nuance: mattresses with natural fillers are easier to dismantle than synthetic ones. But neither can go in a regular dumpster. If a mattress is soaked or moldy, they may not accept it at the site at all without extra treatment — you have to take it to another one that has the facilities for such waste.
From the call to pickup usually takes one day, if you request in the morning. The truck arrives, the movers carry the mattress out, load it and leave. Then the mattress goes to the site — another hour or hour and a half, depending on traffic. Dismantling on site takes twenty minutes to an hour, depending on size and condition. So the full cycle — from request to the mattress being broken down into fractions — fits within a day.
If there are a lot of mattresses, say three or four, they go in one truck, but they're taken apart one at a time. How the mattress was lying also affects the speed: a dry one lifts easier, a wet one is heavier and smells. That's why we always ask for a photo before we arrive — to know how long the disassembly will take and whether we'll need a second truck.
| Fraction | Where it goes | Approximate disassembly time |
|---|---|---|
| Springs | Scrap metal, pressed and sold | 10–15 minutes |
| Foam | Recycled if clean; otherwise landfill | 5–10 minutes |
| Fabric and felt | Landfill or incineration | 5 minutes |
| Coconut coir, latex | Mostly landfill | 10–20 minutes |
So that's why getting rid of an old mattress isn't "throw it out" but "dispose of it properly." And if someone promises to haul your mattress away for free and just dump it in the nearest container, they're either lying or don't realize what happens for that. Mattress disposal in Almaty is a process where each fraction goes its own route, and we know that route.
First, let's be honest. Free mattress removal exists, but not as a service — as a lucky break. Someone gives it away, someone picks it up themselves, someone pays for it out of their own pocket — but not you. If you see "free mattress removal" in a classified ad, there's almost always a hidden extra charge: for the floor, for the GAZelle, for the lift, for "disposal at the rate." I get three calls like that per shift — already with a story about "first they said it was free, then they handed me a bill on the spot."
The first type is resellers. They take good mattresses, clean them, and resell them to dorms, rental apartments, country houses. They want goods, not trash, so they pick and choose and almost always want you to deliver.
The second — workshops that take mattresses apart into components: spring block separately, foam separately, fabric separately. This isn't mattress removal anymore, it's raw material interest. They pick up in batches, from five pieces, and won't come for a single mattress.
The third is neighbors and acquaintances. Nothing to explain here: a mattress in decent shape is gone by evening if you post in a local chat or on a free-stuff site.
The fourth is you. If you have a trailer, a pickup, or a friend with a GAZelle, you can haul the old mattress yourself. The catch is that the landfill has its own acceptance rules, and you still have to get there.
Here's the main confusion. A person reads "free mattress removal," calls, and is told: bring it yourself, we'll accept it. Technically, they didn't lie. In reality, you're finding a truck, loaders, dragging the mattress down from the fourth floor, and paying for entry to the site.
So I always clarify one thing on the phone: who physically loads the mattress into the truck. If the client loads it — that's self-haul, and the price is different. If we load it — that's full mattress removal for disposal, with loaders and equipment. The difference is in the labor, and it's honestly discussed before the truck arrives, not after.
One more thing: free pickup usually only works for mattresses with no defects. Stains, smell, mold, pet traces — nobody takes those even for free, because they can't be resold.
Don't rush to call a truck for the dump. First try to give it away — it really saves money and time. Here's the order:
From experience, about twenty percent of mattresses go this way, for free, and that's normal. The rest go to recycling, because their condition is past it.
The signs are simple. If they didn't ask about the floor, elevator, and mattress dimensions on the phone, consider the price they gave you a guess. If the word "free" comes without any mention of self-pickup, there will almost certainly be a surcharge.
A normal conversation about mattress removal looks different: the dispatcher asks for the address, floor, whether there's a freight elevator, the mattress size, and what's wrong with it. Then they give you a price and say it won't change once the truck arrives. Anything beyond that isn't about you — it's about someone trying to pull a fast one.
And lastly. Nobody works at a loss: gas, loaders, vehicle wear and tear, and the drop-off fee all cost money. So "free" and "mattress recycling Almaty" in the same sentence is usually marketing, not reality. It's more honest to state the terms upfront than to argue by the entrance later.
One time a woman from Alatau district calls and says: "You promised it would be free." And I tell her: ma'am, I promised to come and pick it up, and free is when you bring it to the site yourself. She laughed, paid, and even offered tea. That's how we work things out.
By the way, there's a separate story — when a mattress is picked up for free, but on one condition: you hand it over along with other junk, and you pay for the total volume as one trip. Technically the mattress went for free, but in reality you just didn't count it as a separate item. That happens too, and it's not a scam if it's stated upfront.
If you don't want to deal with all this, just ask straight out: how much will I pay on site on top of the quoted price. There's only one clear answer: nothing. Anything else is a reason to find another contractor.
A new mattress is rarely removed. Well, it got delivered, didn't feel right in firmness, or the person changed their mind — and there it sits in its packaging, light, smelling of warehouse. An old one is a different story. It's spent ten years soaking up sweat, dust, and spilled water. And it doesn't weigh like a new one. Sometimes twice as much.
From experience: a request to "remove an old mattress" almost always comes with a picture — stains, a burn hole from an iron, a torn cover, a spring poking out. That's normal, nobody will judge you for it. We load stuff like that every day.
A standard double mattress without springs weighs around 20–25 kg. With springs — 35–45. That's dry. Now imagine it's been sitting in a bedroom where the radiators run in winter and you open the window in summer, and moisture settles into the filling. And the weight goes up.
Personally, I stopped being surprised when two movers can't get an old mattress into the truck bed without taking a breather. Even though they'd lift a new one together without breaking a sweat.
Here's how the difference looks according to our measurements:
| Type | Weight when new | Weight after 8–10 years | What changes |
|---|---|---|---|
| No-spring, 160×200 | 20–25 kg | 26–32 kg | Moisture in the foam |
| Spring, 160×200 | 35–45 kg | 50–60 kg | Springs plus moisture |
| With coconut, 180×200 | 45–55 kg | 65–80 kg | Coconut gets heavier from dampness |
| Kids', 90×190 | 12–18 kg | 15–22 kg | Less volume — less moisture |
The numbers are rough, of course. It all depends on how close the window is to the bed and how often you turned on the humidifier. But the trend is ironclad: an old mattress is on average one and a half times heavier than a new one.
The filling is a sponge. Foam, coconut, felt — these are all open materials. They pull moisture from the air and hold it for years. Plus sweat: over ten years, several liters go into the mattress, if you count honestly.
Hence the weight. And hence the smell — the very one you notice when you lean in close. It's not dirt on the outside, it's on the inside.
That's why a damp mattress needs to be carried more carefully. It falls apart at the seam if you grab it by the edge: the cover simply can't hold the wet filling.
And such a mattress also leaves a wet trail on the stairwell floor if you drag it. We put down plastic sheeting. A small thing, but the neighbors don't complain afterward.
A balcony is the worst place to store one. Slanting rain, snow, condensation on the walls. The mattress soaks it all up like a sponge. And then mold lives in it — not just in spots, but throughout the whole layer.
We haul these out all the time. Nobody soaks them or tries to donate them to a thrift store. It's trash now. Mattress disposal is the only sensible option.
And here's what's surprising: people think that if a mattress has been sitting on the balcony, it can be given away for free. No. Nobody will take it even for money — the movers will simply refuse, because it falls apart in your hands.
Practical tip: don't drag it back into the apartment. Leave it on the balcony, we'll pick it up right from there.
Sometimes yes. If the springs are intact, the cover isn't torn, there's no smell — such a mattress might be taken for restoration or given to those in need. But that's a rare case. Usually after five years the springs are unevenly compressed, and sleeping on it is no longer comfortable.
We don't resell mattresses. We haul them out and take them to the site. So if you want to give it to someone for free — arrange it yourself, and we'll come pick it up when that doesn't work out.
Here's what you can actually do with an old mattress:
Honestly, only one option on this list works — call a truck. The rest is just wasted time trying to save a buck.
Hauling away an old mattress is a cheap job if you're counting by volume, not weight. Yes, it's heavier than a new one, but it takes up the same space. You pay for the truck bed, not for the overload. So don't be afraid to say the mattress is old and wet — the price won't go up.
And one last thing. If the mattress has been sitting in damp for a year and smells so bad you don't want to touch it yourself, don't try to sneak it to the dumpster at night. The neighbors will notice, and the akimat will fine you. Easier to call us and close the issue in one trip.
So don't put it off. The longer the mattress sits on the balcony, the heavier it gets. Literally.
Read this far and still not sure about the volume? Send us a photo — we'll calculate and give you a price.
Message us on WhatsAppThe service itself is the same — we arrive, lift, and haul away. But getting into the apartment and out of it differ so much that timing-wise they're two different orders. A double mattress weighs from twenty-five to forty kilos, and that's dry. Soaked, it pulls twice as much, and then the conversation about mattress removal isn't about the floor anymore, but about how many people it takes just to budge it.
In a new building with a wide stairwell and a freight elevator, the same job takes twenty minutes. In an old building with seventy-centimeter flights, it's an hour plus. That's why on the phone we don't ask "what's your address" but "is there an elevator, how wide is the doorway, what floor."
A double won't fit in a standard cab. That's normal, not rare — elevators were designed for people, not bedding. Three options: tilt it diagonally if the cab height allows; use the freight elevator in a new building; or carry it down the stairs.
Diagonal isn't always a save. The mattress bends but doesn't fold, and in a narrow cab it hits the ceiling right where it needs to pass. We try, and if it won't go, we don't waste forty minutes coaxing it — we carry it down the stairs. That's more honest time-wise.
One thing people remember too late: the elevator might be busy. A neighbor renovating, a move on the fifth floor, evening rush hour. If waiting for the cab takes more than ten minutes, carrying it down the stairs is faster.
Simple math. One mattress — two movers. Mattress plus a sofa or wardrobe — three. Five mattresses from a hostel on the fourth floor without an elevator — a crew of four, and that's not overkill, it's about how many trips up and down people will have to make.
The floor matters more than you'd think. First or second — barely noticeable. From the fourth up, each floor adds minutes, and a tight turn on the landing adds just as many. In old buildings there are flights where the mattress has to be stood on its edge and carried sideways, and that takes a separate trip.
An elevator with no light or a button that works every other time — that adds up too. Sometimes we walk up so we don't get stuck between floors with the load.
This is a different job. Not one mattress but ten to fifteen, and they need to be hauled out without shutting down the office or hostel. Usually done on a weekend, early morning, or late evening — when there are as few people on site as possible.
An office might not have mattresses as such, but there can be sofa beds and soft couches for meeting rooms. The logic is the same: size, weight, passage. In a hostel, there are bunk beds with mattresses, and you have to take them apart on site, otherwise they won't come out.
For a batch, we usually arrive with one truck and work straight through, no pauses to "go back again." Batch mattress removal is cheaper in time than the same volume one at a time on different days.
Nothing special, but a couple of minutes saves half an hour. Strip the mattress of bedding, mattress pad, and cover. If it's on a bed, take it off the base, because together with the frame it's a different load and a different price.
Then the everyday stuff:
From experience, it's usually not the weight that delays things, but access. The mattress was picked up in ten minutes, and then we stood at the entrance for twenty because the barrier won't open or the truck is blocked in the yard.
And one more thing: if the mattress needs to be removed along with other renovation debris, mention it when you place the order. Then we'll know the volume right away and won't have to send a truck twice. We'll pick up the old mattress in Almaty along with the rest — in one trip, if the size allows.
The difference between an apartment, a house, and an office ultimately comes down to one thing: how much time it takes to get from the door to the truck. Everything else — lifting, loading, mattress disposal — is the same. It's just that in a private house, the mattress is sometimes in the yard and doesn't need to be carried anywhere, while in an office it's the opposite — it's carried through half the building.
If you're not sure whether one truck is enough for your mattress disposal, send a photo in the chat. We'll calculate precisely based on dimensions and access, no guesswork.
Every month the same thing happens. People call and say: "One mattress, pick it up today." We arrive — and there are three. Or the mattress turns out to be in the basement, and the key is with a neighbor. So let me tell you how it really goes, so you're not surprised when the truck arrives.
This is the most common scenario. Someone takes the mattress out in the evening, puts it by the container, and the truck is supposed to come in the morning. But overnight, the mattress either gets taken apart piece by piece, or the janitor calls the district officer, or neighbors file a complaint with the akimat. And then it's not our truck that shows up, but the municipal one — and you get a fine. Because a mattress by the dumpster isn't mattress removal, it's a violation. Mattress disposal starts with the mattress being in the apartment waiting for us, not rotting in the yard.
There was a case in Auezovsky district: a client carried a mattress out to the bin, and a day later got a notice. Had to pay twice — first the fine, then us for removal. Mattress disposal in Almaty is when we pick up from the door, not from the dumpster. The difference is in price and nerves.
A classic. They say: "One mattress, a GAZelle is enough." We arrive — fifteen mattresses, all double, rolled up and taped. They don't fit in one GAZelle: each one's volume is almost a cubic meter, and the body is 12 m³. Fifteen mattresses — that's already a second run or a ZIL as backup. And then it starts: the client thought old mattress removal was quick and cheap, but it turns out a different truck is needed. We don't drop the order, but the time shifts by an hour or an hour and a half while we bring the second truck. And the cost goes up — not because we're greedy, but because of the volume.
What to do: before ordering, photograph the mattresses and give the exact count. As long as the mattresses fit in a GAZelle's body — about ten — a GAZelle goes. More — a ZIL as backup, a second run, or a dumpster. It's not a whim, it's body arithmetic.
People think: I'll fold it in half, shove it in the trunk and take it to the dacha. Yeah, right. A mattress doesn't fold in half — it springs back. Even if you roll it up, it unrolls at the worst possible moment. Only a child's mattress without springs fits in a car, and even then only if you remove the back seats. An adult mattress is at least a meter and a half long and weighs twenty kilos or more. Lift it onto the roof and tie it down? You can, but it'll fly off at the first turn.
That's why old mattress removal always means a truck with movers. We've tried helping clients load into their own cars — it ended with scratches on the roof and ruined moods. Better to just order mattress removal.
They order mattress removal, and then it turns out there's also a bed base — a wooden frame with slats. Or the other half of a double mattress that split at the seam. Or a pillow, blanket, bedspread — everything that was lying next to it. That's no longer one mattress, but two or three spots. The volume grows, you need a bigger truck. And if there's also a sofa nearby — you're in trouble.
Ask yourself: what else is in the bedroom waiting to go? Maybe a nightstand, maybe a rug. Mattress removal often turns into removing the whole bedroom. And that's fine — just tell us in advance.
We arrive and the volume has doubled. What to do? Option one: call a second truck if one is available. Option two: load what fits, the rest — on the next trip. Option three: reschedule for tomorrow, but then you lose time. We try not to leave a client hanging in such a moment, but we're honest: if there are more mattresses than in the request, the next truck's arrival time is from 30 minutes. And that's not because we're slow, but because of the city.
To avoid reworking, do one simple thing: before calling, walk around the apartment and count all the mattresses. Even the ones in the closet. Even the ones on the balcony. Even the one you laid out for the dog. Then tell us. It'll save you both time and money.
Here's a table that helps you get the right truck. I've gathered the situations I described above and added how long it usually takes and what transport you need.
| Situation | What happens | Solution | Time |
|---|---|---|---|
| Mattress by the dumpster | Fine from the akimat, neighbors complain | Order door-to-door removal | up to 1 day |
| Fifteen mattresses instead of one | GAZelle won't fit them, need a second run | ZIL or dumpster | +1–1.5 hours |
| Mattress in a car trunk | Doesn't fit, scratches, risk on the road | Truck with movers | from 30 minutes |
| Forgot the bed base | Volume grew, truck too small | Specify everything upfront | +30 minutes |
| Volume grew on site | Need a second truck or reschedule | Second truck or next run | from 30 minutes |
One more thing. If you're looking for free mattress removal — that doesn't exist. The only free option is dumping it in a container, but that's a fine. Mattress disposal means labor, fuel, movers, and a disposal site. We don't work at a loss, but we don't overcharge either. Just tell us the truth about the volume, and everything will go smoothly.
Remember the main thing: "we'll pick up the old mattress" means we come and take it, not you hauling it yourself. And the more accurately you describe the situation, the faster we leave.
If you don't have time to read the whole article, here's the short version on mattress removal. It doesn't replace the details above, but it'll save you from half the calls and rework. The main thing to remember before ordering: a mattress is a bulky and awkward load, and it's the dimensions that decide, not the weight. A double one, unfolded, takes up almost a cubic meter of the body. That's where all the calculations and all the arguments on site come from.
These six points cover almost every situation. From experience, the most expensive part isn't the transport itself but the reorder: a GAZelle arrived, and it turned out there were three mattresses, all with spring blocks. A second trip means another dispatch, more time, more money.
The dispatcher needs four things: the address, the number of mattresses and their dimensions, the floor and whether there's an elevator, and a time frame. Everything else is details. If there's a tight turn in the stairwell or the mattress doesn't fit through the doorway, it's best to say so right away: sometimes it's easier to take it out through the balcony or cut the mattress into pieces in the yard.
People almost always ask about mattress disposal. I'll answer honestly: the mattress goes to a disposal site, not the nearest container. It's safer for you and your neighbors. Old mattress removal is the same service as for a new one, the only difference is the condition of the load and the smell the movers will have to endure.
Don't leave it by the trash bins "for better times." Don't try to stuff it into a regular container — it sticks out, gets in the way, annoys people. Don't burn it in the yard: springs, foam, and treatment give off smoke that will get you fined. And don't tie it to the roof of your car with a rope — on the highway that ends badly.
Another mistake is cutting the mattress into pieces with a knife and carrying it out bit by bit. The spring block will still have to be transported separately, and the foam scatters all over the stairwell. If you do decide to cut it up, do it in the yard on a spread-out tarp.
If the mattress is new, in its packaging, and you're just moving to another neighborhood, it makes more sense to order regular moving services. Mattress disposal has nothing to do with it. You also don't need removal if you returned the mattress to the store under warranty or exchanged it for a new one — that's the seller's job, not a removal service's.
Finally, if you have your own truck in the yard and an arrangement with a disposal site, you can handle it yourself. For everyone else, it's easier to just call and not waste a day off. Hauling away a mattress is a forty-minute job, but those forty minutes are better spent not with springs in your hands.
Remember the main thing: the more accurate the dimensions and the more honest about the floor, the fewer surprises. Mattress disposal in Almaty is simple — request, dispatch, loading, site. Everything else gets sorted out along the way and by agreement.
One mattress is basically a minimum order: a 1.5 t GAZelle and a couple of movers. We charge not per item but per trip plus the crew's work, so the total usually comes to 30 000 ₸ and 20 000 ₸. If there are three or four mattresses, they'll go in the same GAZelle: one trip, same total.
Honestly, "free mattress removal" in Almaty comes in exactly one form: when you're just too lazy to drag it out and someone's willing to take it for the mattress itself. That's not how we work. More often it's the opposite: the "free" removal ends up costing triple, or the mattress ends up in a neighbor's dumpster. Not worth the risk.
No, dragging it to the truck is our part of the job. Two movers arrive, lift the mattress, carry it down and load it into the truck. All you have to do is open the door. If the mattress is huge and won't fit in the elevator, we'll tell you in advance that we'll carry it down the stairs, and that's already included in the price.
We look at the dimensions — a double mattress nearly 30 cm thick really eats up a lot of cubic meters. That's why photos on WhatsApp often underestimate the volume (and a mattress's volume is "air" that can't be compressed in the truck). You can estimate it yourself: the price per cubic meter in the city is 8 000 ₸. What's above the truck bed is what decides whether it's one trip or two.
Mattresses are light, so we pick the truck by volume. As long as everything fits in a GAZelle's 12 m³ body — that's about ten mattresses, or a few mattresses plus a bed and a sofa — a GAZelle will do. More than that — a ZIL as backup, a second run, or a dumpster. In the chat, tell us what you're planning to hand over, and we'll pick the right equipment without you overpaying for an extra side.
We take mattresses for disposal in Almaty with our own equipment, in the truck bed, not tossing them into the nearest dumpsters. If you need a disposal certificate, message us on WhatsApp before pickup — we'll look at your case and tell you what we can arrange and what we can't.
It happens, and not rarely. Then there are two options: either we charge extra for the volume, or we order a second trip. This is an honest point, and we discuss it before loading, not after. The price for the mattress we pick up is fixed right away — we don't do "we'll catch up later."
Mattress with mattress — fine, but we won't take these in the same trip: paint cans, gas fittings, medical waste, heavy chemicals. All that goes through a different line. If it was lying next to unsanitary stuff — you can see it in the photo, we'll discuss it in order of booking.
We work Mon–Sun, 09:00 to 21:00. We can pick up a mattress on Saturday or Sunday too, and evening orders just go to the end of the schedule — making it before closing is realistic if you call during the day. After 21:00 we don't go out — we'll schedule that order for the morning, at the same price.
Depends on the district — we're in Almaty, not some out-of-towners like "after lunch." In nearby districts we zip over fast, sometimes in about forty minutes. In far ones, where no waste collection goes nearby, a bit longer. The exact window will be given by the dispatcher after checking the load.
Got a question that's not here? Ask — we'll answer in writing, no call needed.
Message us on WhatsAppThe mattress was in terrible shape, I was about to just dump it by the entrance. But my conscience wouldn't let me. I called TRASHOFF, they arrived within an hour. Took everything away, thank you so much.
I needed my mattresses removed, TRASHOFF came quickly. The staff are very polite. The price was agreed in advance.
I needed to remove an old mattress after moving. I called, we agreed on the morning. They came, took it, and I didn't even have to explain anything. Thanks.
I ordered mattress disposal because I had two old ones left in the apartment. They came, carried them out, loaded them up. Worked fast and carefully, didn't scratch anything. I recommend them.
We had two mattresses, both old. One was a spring mattress, super heavy. Honestly, I thought one GAZelle wouldn't be enough, but Askhat said it would fit. And indeed they took everything at once.
I needed a mattress removed urgently, we were clearing out the apartment. I called in the evening, they came in the morning. Fast, smooth, no unnecessary questions. Thanks to Yerlan.
It was our first time ordering mattress removal. I was worried they'd show up and say, "That's not our thing." But no — they came, took it away, everything was smooth. Daniyar did a great job, organized it all.
It was a nightmare — a mattress from a sofa, huge, and you can't just throw it in the trash. I called a bunch of services, everywhere either expensive or they wouldn't take it. These guys took it and removed it. They really saved us.
I ordered mattress removal because an old one was left after renovation. They arrived on time, took it away, and even swept the area. Dinara confirmed everything in advance by phone.
Everything was fine, but there was a delay — they pushed the arrival time by an hour. They warned me in advance, so no big deal. The mattress was removed without issues, four stars only because of that.
A double mattress, old, all stained already. I thought I'd have to drag it somewhere myself, but in the end they came and took it in ten minutes. Mattress removal for disposal cost less than I thought.
Everything was on time, the mattress removal was done the same day. Aigul helped with the paperwork.
I contacted TRASHOFF for mattress disposal. They quoted the price in advance and didn't change it when they arrived. The workers were fast and careful.
Called for a truck, they arrived quickly, took the mattress without problems. The price is fair, everything's honest.
I chose this service to get rid of an old mattress that was just sitting at home. The price is reasonable, the work is quality. Thanks.
Overall fine, they removed it quickly. But we waited for the truck a bit longer than promised — about twenty minutes. I took off a point for that, but otherwise all good.
They took away the old mattress, everything was fast, no extra charges. I recommend.
I needed to get rid of an old mattress, and it was hard to carry it out of the apartment. TRASHOFF's staff came and took it away quickly. The price was quoted in advance and didn't change afterward.
They took the old mattress from the fifth floor, no elevator. I thought it would be a problem, but the movers handled it quickly. The service is worth the money, no regrets.
They took away the old mattress and a couple of bags of trash while they were at it. Said it was fine. The price didn't change. Great job.
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