Public Offer
The terms on which we remove waste — the public offer, point by point
In short: you book by phone or on WhatsApp, the price is quoted before the truck is dispatched and doesn't change after it arrives. Payment — after the work is done, cancellation is free no later than 2 hours before dispatch.
1. Subject
The company removes waste and refuse from the customer's sites in Almaty and hands it over for disposal. The scope of work may include loading by the company's movers, sending a truck of the right tonnage and cleaning up the site after loading.
The list of waste types the company works with is on the service pages. Household hazardous waste — mercury lamps, batteries and accumulators, household chemical residues — the company accepts by a separate request: removes them separately from other garbage and transfers to a specialized organization. Medical waste of hazardous classes and other waste requiring a license for handling — the company does not remove — it is taken by a specialized operator.
2. How to place an order
Orders are taken by phone or on WhatsApp. There's no personal account and no ordering through the website. Before the truck is dispatched, both sides agree on the address, volume, waste type, the right equipment, the number of movers and the dispatch time.
3. Price
Prices for equipment, loader work and removal by volume are published on the website in the "Equipment and Prices" section. The final cost of the order is stated before the vehicle arrives and does not change after arrival, unless the scope of work or composition of the cargo has changed.
Prices on the website are informational until the order is confirmed: the actual amount depends on volume, floor, availability of an elevator and access to the site. Delivery time — evening, weekends, urgent call — does not affect the price.
4. Payment procedure
Payment — cash to the driver, a Kaspi transfer, or by invoice to the company's account. Private customers pay after the work is done, on site, for the amount agreed before the truck is dispatched; no prepayment required. For legal entities — payment by invoice within 5 business days after signing the completion certificate; for regular contract-based removal, invoices are issued once a month. Closing documents (invoice, completion certificate) are sent to the customer's email on the day the work is done, originals — on request. If the customer needs waste disposal documents, they message us on WhatsApp before removal — the company reviews the case and says what it can provide.
5. Timing and procedure of performance
The truck arrives at the agreed time; within the city — from 30 minutes after the request is confirmed, if equipment is available. The customer can reschedule or cancel free of charge no later than 2 hours before arrival. If the truck is already on its way, cancellation is charged as one hour of the equipment's work at the price list rate. The first 30 minutes of waiting at the site are free; after that, downtime not caused by the company is charged at the extra-hour rate of the chosen equipment. For equipment without an hourly rate in the price list (PUHTO, multilift, bunkers), the cost of cancellation and downtime is agreed individually. If the company cannot send the truck on time, it informs the customer in advance and offers another time or a cancellation with no charges at all.
6. Liability of the parties
The company is responsible for the safety of the customer's property during loading and carrying out, and compensates direct damage caused by its employees' fault within the order value, unless otherwise agreed in writing. The customer ensures access for the equipment to the site, clear passage for the loaders, and informs about fragile and valuable items near the work area. If hazardous waste is found in the general load, the company has the right not to load it together with the rest: mercury-containing lamps, batteries, accumulators and household chemical residues are removed by a separate request, separately from other waste, to a specialized organization; medical and other waste requiring a license for handling is not removed by the company. The rest of the volume is removed at the agreed price. The company is not responsible for delays caused by blocked access to the site, the customer's absence or traffic restrictions.
7. Force majeure
The parties are released from liability for non-fulfillment of obligations caused by force majeure: natural disasters, heavy snowfall and ice, road closures, government decisions, accidents at landfills. The party affected by such circumstances must notify the other party by phone or WhatsApp within 24 hours; the deadline is extended for the duration of these circumstances.
8. Dispute resolution
Claims are accepted in writing at info@trashoff.kz or at the company's address. The response time to a claim is 10 business days from receipt. Disputes not resolved through the claim procedure are considered in court at the company's location in accordance with the legislation of the Republic of Kazakhstan.
9. Details
TRASHOFF. Phone +7 (747) 708 28 18, email info@trashoff.kz.